Subscription Model with Credits
Predictable monthly costs with flexible usage. Zephior uses a subscription model where your monthly fee includes a credit allocation for AI operations. More commitment means better value per credit.Subscription = Predictability
Fixed monthly costs with included credits
Credits = Flexibility
Use credits when you need them
No Blocking
Platform continues if credits run out
Pricing Tiers
Compare Plans
| Trial | Starter | Business | Advanced | Enterprise | |
|---|---|---|---|---|---|
| Price | 299 CHF (one-time) | 749 CHF/mo | 1,149 CHF/mo | 1,999 CHF/mo | From 20,000 CHF/mo |
| Credits | 199 | 499/mo | 1,149/mo | 2,498/mo | 40,000+/mo |
| Users | 1 | 2 | Unlimited | Unlimited | Unlimited |
| Library Sources | 5 | 20 | Unlimited | Unlimited | Unlimited |
| Support | - | 24h | 8h | 2h | 1h (24/7) |
| Extras | - | - | - | On-premise, Account Manager | Custom SLA, Dedicated infra |
Trial
299 CHF one-time| Feature | Details |
|---|---|
| Credits | 199 credits |
| Validity | 30 days |
| Capacity | ~50 questions |
| Library Sources | 5 |
| Users | 1 |
Starter
749 CHF/month| Feature | Details |
|---|---|
| Credits | 499 per month |
| Validity | 60 days |
| Capacity | ~1 project/month |
| Library Sources | 20 |
| Users | 2 |
| Support | Basic (24h response) |
Business
1,149 CHF/month| Feature | Details |
|---|---|
| Credits | 1,149 per month |
| Validity | 60 days |
| Capacity | ~2 projects/month |
| Library Sources | Unlimited |
| Users | Unlimited |
| Support | Fast (8h response) |
Advanced
1,999 CHF/month| Feature | Details |
|---|---|
| Credits | 2,498 per month |
| Validity | 60 days |
| Capacity | ~5 projects/month |
| Library Sources | Unlimited |
| Users | Unlimited |
| Support | Priority (2h response) |
| Extras | On-premise option, Account Manager |
Enterprise
Starting from 20,000 CHF/month| Feature | Details |
|---|---|
| Credits | 40,000+ per month |
| Validity | 60 days |
| Capacity | 50+ projects/month |
| Library Sources | Unlimited |
| Users | Unlimited |
| Support | Dedicated (1h response, 24/7) |
| Extras | Custom SLA, dedicated infrastructure |
How Credits Work
What Consumes Credits
| Operation | Credit Usage |
|---|---|
| Response Generation | Varies by complexity |
| QA Pair Extraction | Varies by document complexity |
| Chat | Minimal credit usage |
What’s Always Free
- Adding users (unlimited on Business+)
- Uploading files to Library
- Manual editing and collaboration
- Project management
- Exporting content
Credit Validity
| Subscription Type | Credit Validity |
|---|---|
| Trial | 30 days |
| Monthly (Starter/Business/Advanced) | 60 days |
| Annual subscriptions | 12 months |
Overage Billing
Your work is never interrupted. When monthly credits are exhausted, the platform continues operating and tracks overage usage automatically.How Overage Works
- Platform notifies you but continues running
- Additional usage is tracked as overage credits
- Overage credits cost 20% more than your subscription rate
- Overage is billed at the end of your billing period
No spending cap - unlimited overage allowed for subscribed users. Users without an active subscription are blocked when credits are exhausted.
Annual Subscriptions
Benefits of Annual Commitment
- Bonus month: Receive 13 months of credits for the price of 12
- Extended validity: Credits valid for 12 months (vs 60 days)
- Price protection: Locked pricing for full contract term
- Priority access: Early access to new features
Credit Usage Examples
By RFP Type
| RFP Type | Questions | Credits Used |
|---|---|---|
| Due Diligence (DDQ) | 20-40 | 80-160 |
| Security Questionnaire | 50-100 | 200-400 |
| Standard RFP | 100-200 | 400-800 |
| Complex RFP | 200-400 | 800-1,600 |
Monthly Scenarios
Starter (499 credits):- 6 DDQs, OR
- 2 Security Questionnaires, OR
- 1 Standard RFP
- 14 DDQs, OR
- 5 Security Questionnaires, OR
- 2-3 Standard RFPs
Credit Tracking & Analytics
Monitor your usage in real-time from the dashboard:- Per-user breakdown: See which team members use credits
- Per-source breakdown: Track spending by project or library source
- Usage trends: Daily/weekly/monthly consumption charts
- Projections: Estimated monthly usage based on current rate
Subscription Management
Upgrades
- Scheduled for next billing cycle
- No immediate charge
- Current credits remain valid
- New tier features available at renewal
Downgrades
- Scheduled for next billing cycle
- Keep full access until period ends
- Must meet new tier limits (users, sources) before downgrade takes effect
Monthly to Annual
- Takes effect immediately
- Full annual fee charged
- Existing credits extended to 12-month validity
- All annual credits issued immediately
Cancellation
- Takes effect at end of current billing period
- Credits remain valid until their expiry date
- 90-day data retention after cancellation
- Can resubscribe anytime (old credits preserved)
Payment Methods
- Credit Card: All tiers
- SEPA Direct Debit: Annual contracts
- Wire Transfer: Advanced and Enterprise
- Invoice Billing: Custom plans (NET 30)
Frequently Asked Questions
What happens if I run out of credits mid-project?
What happens if I run out of credits mid-project?
The platform continues operating. If you’re generating 100 responses and credits run out at response 50, all 100 will be completed. The additional 50 are charged as overage at 1.2x your subscription rate.
Can I buy extra credits proactively?
Can I buy extra credits proactively?
No, proactive credit purchases are not available. Additional credits come through automatic overage billing when your monthly allocation is exhausted. This keeps pricing simple and predictable.
Do unused credits roll over?
Do unused credits roll over?
Credits are valid for 60 days (monthly subscriptions) or 12 months (annual subscriptions). Unused credits after their validity period expire. This flexibility means you can use credits across 2 billing cycles on monthly plans.
What's included in the different support tiers?
What's included in the different support tiers?
- Starter: Agent + Email, 24-hour response
- Business: Agent + Email + Phone, 8-hour response
- Advanced: Agent + Account Manager + Phone, 2-hour response
- Enterprise: Dedicated team, 24/7 phone, 1-hour response
Can I cancel anytime?
Can I cancel anytime?
Yes. Monthly subscriptions can be cancelled anytime with effect at period end. Annual subscriptions run for the full term but won’t auto-renew if cancelled 60 days before renewal.